Consent

By using AI You Unlock’s website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information when you interact with us:

a) Personal Information You Provide

• Name, email address, phone number, and other contact details.
• Account credentials if you register for an account.
• Appointment details for reminders and confirmations.
• Any information you submit through forms, surveys, scheduling tools, or communication with us.

b) Automatically Collected Information

• Device information (IP address, browser type, operating system).
• Usage data (pages visited, time spent on site, clickstream data).
• General location data derived from your IP address and/or device settings (where enabled).

c) SMS and Communication Data

• Mobile number for appointment reminders and confirmation messages.
• Responses to SMS (e.g., “STOP” or “HELP”).
• Communication preferences.

d) Third-Party Information

• Information received through third-party platforms such as CRM systems, automation tools, scheduling services, analytics providers, and communication platforms.
• Social media interactions if you connect with us through external platforms.

Cookies & Tracking Technologies

We may use cookies and similar technologies to operate our website, analyze traffic, and improve your experience. These technologies may collect information such as pages visited, time on site, and general device/browser information.

• You may control cookies through your browser settings and preferences.
• Disabling cookies may affect certain site features or functionality.

How We Use Your Information

We use the information collected for purposes including, but not limited to:

• Sending automated appointment reminders and confirmation texts.
• Managing your account and service preferences.
• Providing customer support and responding to inquiries.
• Improving, personalizing, and optimizing our services.
• Conducting analytics, research, and service enhancements.
• Sending important updates, policy changes, and promotional offers (where legally permitted).
• Ensuring compliance with applicable laws and preventing fraudulent or unauthorized activities.

SMS Communications

• By providing your mobile number through our website, forms, or scheduling tools, you agree to receive text messages related to appointment reminders, confirmations, and service notifications.
• Message frequency will vary depending on your appointments and interactions.
• Standard message and data rates may apply.
• You may opt out at any time by texting STOP.
• For support, reply with HELP or contact us at [email protected].
• Mobile carriers are not responsible for delayed or undelivered messages.

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases to process your personal information:

• Consent: For marketing communications and SMS reminders.
• Contract: To provide services you request.
• Legal Obligation: To comply with applicable laws.
• Legitimate Interests: To improve services, prevent fraud, and maintain security.

Information Sharing & Disclosure

We do not sell your personal information. We may share your information only under the following circumstances:

• Service Providers: With vendors that help us deliver our services (e.g., CRM systems, automation platforms, SMS providers, scheduling platforms, analytics providers, and IT support).
• Legal Requirements: When required to comply with laws, regulations, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Your Consent: When you authorize us to share your information with third parties.

Data Retention

We retain personal data only as long as necessary for:

• Contact inquiries may be retained for up to 24 months.
• Providing services (appointment reminders, confirmations) and maintaining service records.
• Meeting legal, regulatory, or compliance requirements.
• Resolving disputes and enforcing agreements.

After retention periods expire, your data will be securely deleted or anonymized where feasible.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data storage and transmission.
• Restricted access controls to sensitive information.
• Regular monitoring for vulnerabilities and threats.

However, no system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates or corrections to your personal information.
• Deletion: Request deletion of your personal data (“Right to be Forgotten”) where applicable.
• Opt-Out: Withdraw consent for marketing or SMS communications.
• Data Portability: Request transfer of your information to another provider (where applicable).
• Restriction & Objection: Request limited use or object to certain processing activities (where applicable).

To exercise these rights, contact us at [email protected].

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of personal information collected and the right to request deletion of personal information. AI You Unlock does not sell personal information.

Children’s Privacy

AI You Unlock’s services are not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect information from children. If we become aware of such collection, we will promptly delete the data.

International Data Transfers

If you access our services from outside the United States, your information may be transferred to and stored in servers located in the U.S. and other countries. We will take appropriate steps to ensure your information is protected in line with applicable laws.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email, SMS, or through our website prior to the changes taking effect.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at: